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6 ways to rock your conference call

Conference calls are a vital part of business communications.

They help a business stay connected to remote teams, business partners, your executive team and even your clients.

A conference call brings everyone together at a moment’s under one “roof” without forcing you to pay cumbersome travel costs.

But you’ve sat through some pretty boring conference calls, haven’t you? When your call host drones on, it’s difficult to stay connected to the topic.

You don’t want to repeat his mistakes.

You won’t after learning how to rock your conference call.

6 tips for acing your conference call

If you have your first conference call scheduled, you might be feeling nervous. Before we break into the more detailed stuff, we’ll give you some basic tips: practise what you’re going to say, keep a good supply of water at hand and screw up your courage.

Easy peasy, right?

Here’s how you’re going to dazzle your conference call participants:

1. Start on time

That sounds simple enough, right. You’d be surprised how many conference calls are a few minutes behind, for whatever reason.

Your guests have scheduled your conference call into their busy days and you need to respect that time.

2. Ask questions

People want to be involved in the discussion. They’ll pay better attention to what you’re saying if you engage them in the subject matter by asking questions.

3. Be prepared

If you’re going to ask questions of your audience, let them ask questions in return. You really need to know your stuff and be ready with answers and solutions that might be a bit off script or stray from your notes.

4. Spend time listening

While your conference call participants are responding to your questions or asking their own, pay close attention and take notes. You might learn a few things yourself … and come up with new directions and ideas for your business!

5. Use the mute function

Nobody wants to hear someone else’s paper shuffling, baby crying or dog barking. You can mute your participants’ lines with the OnConference Listen Only feature and unmute them at any time for questions.

6. Stay focused

Yep, you’re busy, too. While you’re holding your conference call, your voicemail light is blinking, your email inbox is filling up and people have knocked on your door five times.

Never mind all that. Give your conference call guests your undivided attention

Get rockin’

Even when you have everyone on mute, think of your conference call as a discussion, rather than a speech.

And remember that OnConference ensures your conference call is carried on a fibre-optic telecommunications network, rather than a VOIP platform. We also have a 100 per cent guarantee — if you’re not happy, you will not pay.

We refund all your charges if you aren’t satisfied with your conference call.

Tips & Resources Tagged |By amacisaac on Comments

Give your conference call global reach

Conference calls and web conferences are a great way to stay connected to your partners, teammates, employees and stakeholders … no matter where they are in the world.

When you sign up for an OnConference account, you give your conference calls and web conferences global reach on a world-class network with 24-hour operator support and a 100 per cent satisfaction guarantee.

Your participants join your virtual meetings at no cost. OnConference has toll-free numbers for more than 100 countries around the world.

Woman talking on phone headset

We also provide online access to your account, making it easy to change your account, update your payment details or add and remove chairpersons.

It’s important to keep all your information up to date. Outdated information can affect your billing or account access, and we like to know how to reach you.

Get all your details in one place

All your account information is right at your fingertips. Sign in to your account with your existing OnConference access code and passcode. If you’ve forgotten your access codes, type your email address into the box under Misplaced your access codes on the login page. We’ll resend your welcome email — with the access code — to the address we have on file.

While you’re in there, you can:

✓ Access any invoice
✓ See a complete payment history
✓ Review your usage and charges for recent conferences
✓ Update your credit-card information
✓ Make a payment
✓ Set your email and invoice preferences
✓ Update account information, such as address and phone number
✓ Manage your chairpersons by adding individuals to your account or making existing chairpersons inactive

Only account administrators can see billing, credit card and chairperson information affiliated with your account. Chairpersons can see their recent usage and their own contact information.

Track your account

When you have multiple chairpersons on your account, it’s a good idea for you to know where your OnConference minutes are going and who’s been holding what conference calls.

OnConference helps you keep track of your account charges with Project/Department Account Codes. You can assign an account code to each call, or have a default account code for each moderator.

Charges will be shown summarized and broken down by project department code on the monthly Invoice.

Here’s how it works:

✓ Each chairperson account you create can be assigned a Project/Department Account Code. That chairperson’s conference calls are grouped together under that code and summarized on your bill.
✓ You can be prompted at the start of each call to enter a numeric project account code. To enable this function, you need to contact us at the 24/7 Operator Support Conferencing Centre (1-800-804-8608).
✓ Project account codes can be assigned after the call on the myUsage section of myaccount.
✓ OnConference also sends a daily email with summary details of your audio usage. This email does not show any charges incurred.

Check your recent usage now.

And hey, thanks for checking out and using OnConference.

Tips & Resources Tagged , |By amacisaac on Comments
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