Every company has a regular meeting. Ours is “The Morning Conference Call”. It is a place where information about our business is shared, updates about our company are provided and where we get to know each other better. We hope this blog is all of that for you. Join us regularly and let us know what you think.

If you are new to onConference or just need a refresher about the services we offer, take a look at the following features that can enhance your conference calling experience.

Besides OnConference’s security features, there are many other benefits from using the service including: toll-free presence in more than 90 locations internationally; the use of social media networks to advertise conferences; and, perhaps most importantly, our 24-hour operator assistance.

Smooth Communication

Since conference calls are the equivalent of a business meeting, we know how important it is to be on time and to have clear reception.  If you have ever experienced an echo, static or music-on-hold during a call, you understand how such interferences can make conversations challenging and negatively impact the outcome of your meetings.  Our operator assistance option (press *0  (private) or 00 (public))  ensures your conference calls can be conducted smoothly and free of unexpected interruptions.

Trouble-shooting Services

It is not uncommon for users or participants to forget or misplace their passcodes.  After misdialing a security code three times, individuals — whether the chairperson or conference call participants — are automatically transferred to an operator who will assist and troubleshoot the problem.  In some instances, users have intentionally or inadvertently added a security code.  The operator can help determine whether this code was added for security reasons – to protect the call – or if the user accidentally enabled the code.

Web Conferencing Assistance

Operators also can assist with a user’s web conferencing.  If a chairperson has issues with web conferencing tools, such as scheduling, sending out e-mail confirmations or logging in, the individual can contact an operator for assistance in addressing the problem.  OnConference operators are available 24 hours a day, seven days a week, and are fluent in Spanish, French and English. Back-up operators also are available; these operators are fluent in a variety of languages in order to make sure each customer is assisted properly.

Using a conference call service to facilitate meetings can be a valuable option in today’s workplace: Not only can it save money on business trips and other transportation, but it can give teams a way to communicate at a moment’s notice. But there can be potential issues with conference calls. One of the major concerns is security. Conference call security is especially important when you’re meeting with clients, whose critical and confidential discussions need to be safe.

And sometimes, conference call security can fail. Just last year, a conference call organized by South Carolina Republicans was breached by state Republican staff members. None of the parties involved commented on the incident, but it appears the breach was created when someone from an unknown number called into the conference call — and no one noticed the phone number until the call had ended.

Security breaches like this can lead to more than just upset customers and loss of secure information. They can lead to disaster. Imagine if someone were able to listen in on one of your conference calls: How easy would it be for them to listen in? And how would you know if someone unauthorized were listening?

This is why choosing a conference call service that offers security is so important. With security features like participant count and automatic roll call, you’re able to know who’s participating in your conference call as participants join. And with added security features like Conference Lock and Security Codes, you can lock down your conference call and keep unfamiliar participants from joining. When you need a safe and secure way to communicate with your clients, the right conference calling service can make a significant difference.

You and your conference call participants need more than security: You need peace of mind. Whether it’s a planned event or a last-minute phone meeting, conference calls can offer you the flexibility and support to meet the needs of your clients, every day.