Have you ever been late to a meeting? Well showing up late to a conference call is equally as awkward. As conference calling has become a popular form of communication between companies, it is likely that you will participate in a conference with a fellow employee, prospective client or current associate. The advent of a conference call utilized for meetings has not only cut company costs, but has introduced a new form of etiquette and rules one must follow. The infographic below touches on the history, pros and cons of VoIP versus landline conference calls, and key points that may help you decipher the best method for telecommunication.
Graphic brought to you by onConference. Try us for your next conference call.
Graphic brought to you by onConference. Try us for your next conference call.
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If you are new to onConference or just need a refresher about the services we offer, take a look at the following features that can enhance your conference calling experience.
Besides OnConference’s security features, there are many other benefits from using the service including: toll-free presence in more than 90 locations internationally; the use of social media networks to advertise conferences; and, perhaps most importantly, our 24-hour operator assistance.
Smooth Communication
Since conference calls are the equivalent of a business meeting, we know how important it is to be on time and to have clear reception. If you have ever experienced an echo, static or music-on-hold during a call, you understand how such interferences can make conversations challenging and negatively impact the outcome of your meetings. Our operator assistance option (press *0 (private) or 00 (public)) ensures your conference calls can be conducted smoothly and free of unexpected interruptions.
Trouble-shooting Services
It is not uncommon for users or participants to forget or misplace their passcodes. After misdialing a security code three times, individuals — whether the chairperson or conference call participants — are automatically transferred to an operator who will assist and troubleshoot the problem. In some instances, users have intentionally or inadvertently added a security code. The operator can help determine whether this code was added for security reasons – to protect the call – or if the user accidentally enabled the code.
Web Conferencing Assistance
Operators also can assist with a user’s web conferencing. If a chairperson has issues with web conferencing tools, such as scheduling, sending out e-mail confirmations or logging in, the individual can contact an operator for assistance in addressing the problem. OnConference operators are available 24 hours a day, seven days a week, and are fluent in Spanish, French and English. Back-up operators also are available; these operators are fluent in a variety of languages in order to make sure each customer is assisted properly.
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