If you are new to onConference or just need a refresher about the services we offer, take a look at the following features that can enhance your conference calling experience.
Besides OnConference’s security features, there are many other benefits from using the service including: toll-free presence in more than 90 locations internationally; the use of social media networks to advertise conferences; and, perhaps most importantly, our 24-hour operator assistance.
Smooth Communication
Since conference calls are the equivalent of a business meeting, we know how important it is to be on time and to have clear reception. If you have ever experienced an echo, static or music-on-hold during a call, you understand how such interferences can make conversations challenging and negatively impact the outcome of your meetings. Our operator assistance option (press *0 (private) or 00 (public)) ensures your conference calls can be conducted smoothly and free of unexpected interruptions.
Trouble-shooting Services
It is not uncommon for users or participants to forget or misplace their passcodes. After misdialing a security code three times, individuals — whether the chairperson or conference call participants — are automatically transferred to an operator who will assist and troubleshoot the problem. In some instances, users have intentionally or inadvertently added a security code. The operator can help determine whether this code was added for security reasons – to protect the call – or if the user accidentally enabled the code.
Web Conferencing Assistance
Operators also can assist with a user’s web conferencing. If a chairperson has issues with web conferencing tools, such as scheduling, sending out e-mail confirmations or logging in, the individual can contact an operator for assistance in addressing the problem. OnConference operators are available 24 hours a day, seven days a week, and are fluent in Spanish, French and English. Back-up operators also are available; these operators are fluent in a variety of languages in order to make sure each customer is assisted properly.
