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Audio Conference Calling

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onconference Presents! - integrated web conferencing

Reservationless, on-demand conferencing allows you to have a conference call for up to 96 participants at a moment's notice. Provide your participants with the onconference access numbers and the time of your call, dial-in and your call starts when you join.

How much does it cost? Are there any set-up fees? Or hidden charges?

On-demand conference call pricing is 19 cents per minute per person in North America. Toll-free access is included in that price. There are no set-up fees or hidden charges. Applicable taxes are extra.

What happens if participants dial-in to a conference call and the chairperson does not join?

Participants are kept on music on hold for a maximum of 15 minutes. If the call has not yet started, they are asked to rejoin the call and disconnected.

How can I change my conference access code?

Contact the Conference Center at 1.800.804.8608 or +1.514.282.4047 to request that your access code be changed.

How do I add a new onconference user to my account?

You can add an new user from our onconference new user page at www.onconference.com/newuser

Does the Toll-Free number work in the US? Canada?

Yes the toll-free number works from anywhere in North America including the continental US, Alaska, Hawaii and all parts of Canada.

How do I give Participants from outside North America dial-in access to my calls?

International Participants outside of North America cannot normally dial a North American 1800 toll free number. The instead can access the conferencing service by directly dialing the international access phone number, 1.416.620.1296 or can dial the Global 800 number for their country. See all the Global 800 numbers listed here: www.onconference.com/g800

I am having a 1 hour call with me as chairperson and 4 other participants in North America. How much is that going to cost?

The pricing model is simple. The price is per line per minutes, and you pay only for the time you use.

For 60 minutes (1 hour): 60 minutes x $0.19 x 5 lines = $57.00 plus applicable taxes.

Do my onconference access codes (Access phone number, 7-digit access codes) stay the same?

Yes. These are assigned to you personally as the chairperson and do not change on a per call basis.

Can I hold multiple conference calls at the same time?

Yes. You can have multiple chairpersons hosting calls at the same time. Each chairperson (that is, each set of access codes) can hold one call at a time. You can have multiple chairpersons on your onconference account. We recommend getting a set of access codes for each chairperson and not sharing them.

Are there any set-up fees?

No there are no set-up fees, or monthly recurring charges. You only pay for what you use.

Can I dial out to a group of meeting participants?

The Phonebook allows the Chairperson to highlight up to 20 participants and add them to a list. "Dial All" will blast dial simultaneously to all participants on the list. A participant that receives a blast dial will be prompted to join the conference by pressing 1 on their telephone.

Can I include international phone numbers in the phonebook?

Yes, the phonebook will accept international numbers but they must have the 011 prefix (do not include for U.S. and Caribbean numbers) and should not include other international dialing code prefixes.

Does our FAQ not have your question? Please contact us at info@onconference.com

Global 800 Toll Free

How do I use the G800 number? Does my participant have to dial an international Direct Dial (011 or 001) prefix?

The Global 800 number requires no special dialing prefix. The number is dialed like any number local within the country.

Are my conference participants billed or charged for using the Global 800 toll free number?

Conference participants are not billed or charged for using the Global 800 toll-free number. The chairperson incurs the costs for each participant.

Can I use Global 800 numbers to access onconference Presents?

Absolutely.

Does our FAQ not have your question? Please contact us at info@onconference.com

Recording Feature

If I start a recording, will users in the conference be notified?

Yes, the system will play a one-time message into the conference that tells participants the call is being recorded. Future participants joining the conference will not be notified that the conference is being recorded.

What if I have Auto Continuation or Conference Continuation on? Will the recording keep going if I then leave the call?

Yes, and the recording will automatically end after the last participant hangs up.

When I play back a recorded file, does that file stay on my PC?

No, an MP3 file only resides on your PC during playback. It is not saved or stored there.

What happens if the recording line drops or gets accidentally disconnected — is there any way for me to tell if my conference is no longer being recorded?

The system will immediately detect when the recording line is disconnected, whether this is accidental or if you have stopped it, and will play a message telling all participants that the call is no longer being recorded. The Chairperson has a status indicator in the lower left corner of the Conference Control screen that shows whether the conference is currently being recorded.

When a recording with slides is created, when does the slide synch up with the audio?

It synchs up at the time the chairperson sees it appear in the presentation window.

Can the Chairperson see the size of the MP3 file before they download it?

The download status window shows the file size and the Chairperson can cancel a download in progress. An average one-hour audio-only file is approximately 7 MB.

Can I assign a security passcode to archived files, so it is required for playback?

Yes — the Chairperson can select a code between 4 and 9 digits long and assign it to a specific recording (in the Archive Management System). The Chairperson can change the security code as often as they like.

If I change the security code today for a record file, and I sent the Record playback link to a viewer last month, will they have to enter the new security code to access it?

Yes, the current security code is always required to access the file, regardless of when the link was sent out.

Does our FAQ not have your question? Please contact us at info@onconference.com

onconference Presents! - Integrated Web Conferencing

What are the system requirements for onconference Presents! web conferencing?

onconference Presents! works with just about any browser on any computer, PC, Mac or Unix. Here is our long list of supported configurations. Click here for a list of system requirements.

I am having trouble downloading the JAVA plug-in. What are the requirements for the plug-in (open specific ports, etc.)?

If the plug-in can't be downloaded there may be a firewall in place that is restricting .exe files. If it is not allowing the installation of JAVA, this may be due to the user not having proper privileges to install new/certain kinds of software. The port that is accessed for the download is the standard HTTP (80).

What do I do if I have a technical question or need to report a problem about onconference Presents! integrated web conferencing?

Contact our 24/7 Conference Center at 1.800.804.8608 or +1.514.282.4047.

What is the optimum screen resolution for viewing the presentation?

1024x768 (800x600 is supported as well); for lower resolution, the viewer can use the scroll bars to see the screen.

What is the maximum number of online participants supported by onconference Presents!?

96.

Do I need to start a Web Conference before I can upload a new slide presentation?

No, from the Web Conference control screen, the Chairperson can upload a new file and add/delete slides at no charge without starting a Web Conference. If the Chairperson double clicks on one of the preview thumbnail slides, they will geta message that says they need to start a Web conference to present to their participants. If they select "No," they will be able to preview all the slides as if they were hosting a web conference.

When I am using onconference Presents!, how do I control the Web Conference feature and can I tell if it is on or off? What will my participants see when its on?

The Web Conference button toggles — you will use it to turn your online conference on or off. A status indicator on your screen shows whether Web Conference is currently on or off. Your participants will only see the content that shows in the window on the right of your control screen, so you can always see exactly what you are showing to them. If you are not showing a slide or graphic, they will be looking at the branded onconference Presents! screen and it will also appear in your control window.

If my participants login online before I select the Start Web Conference button, what do they experience?

Your participants will wait in the online lobby. They will see a onconference Presents! screen that tells them the Web Conference has not yet started.

Is there a file size limit on presentations?

27 Mb is the maximum file size.

Will slide animation work in onconference Presents!?

Not very well. If there is animation in a slide presentation, the uploaded slide will be the "end state" of the animated slide. However, you may run powerpoint on you computer and display that application via onconference Presents!. This will give better support of animation, however, the motion may be slow.

Is there a polling feature in onconference Presents!?

You can use the Q & A feature to do a yes/no poll during your meeting. Just tell participants to select the "Raise Hand" button on their screen to indicate a "Yes" answer. Then look at the bottom left corner of your screen and you will see a count of total Questions or "Yes" answers. Instruct participants to select the "Lower Hand" button to clear the screen.

Can participants download, save or print the presentation I am showing?

Participants are able to print the current slide they are viewing by using the web browser's print feature. Participants do not have access to the presentation file to download or save it.

Can I add a meeting security passcode to my web conference, like I can on my onconference audio conference?

Yes — when the Chairperson selects the Start Web Conference button, a pop-up box offers the option to enter an online meeting security passcode. The Chairperson may enter a 4 to 9 digit code (it does not have to be the same as the additional security passcode selected for the audio conference, but the Chairperson may want to use the same passcode for convenience).

What happens if I (as the Chairperson) accidentally lose my online connection and drop off the Web Conference?

If you lose your connection, then you did not confirm that you want to end the Web Conference. Without this confirmation, there is a five minute grace period before the Web Conference will automatically end. During this time, your participants will continue to see the last slide you were presenting when you dropped. If you log back in during the five-minute grace period, you can easily resume your presentation. Whenever you login to onconference Presents!, you will always find the last presentation you uploaded.

How can the Chairperson maximize the slide size?

Drag the lower right corner of the chairperson control screen.

Can the Chairperson print the Audio Control screen?

Yes. With the Audio Control screen open and maximized, simultaneously press the "Alt" key and the "PrtScrn" key. Then open a blank Word document and select Paste to copy the screen shot into Word. Print the Word document.

Is there a way that I can view both the web conference participant list and the list of lines in the Audio conference at the same time so I can compare the number of participants online and on the telephone?

Select Web controls so you are viewing the Web participant list, and then double click on the arrow button next to Audio controls. This will display the Audio controls as a separate window. To return it to the left side of the screen, just close the window.